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Polli Website Terms

 

Purchasing

By placing an order on this website (www.polli.com.au) you are making an offer to purchase product at the price stated on the site. Your offer to purchase is accepted when your credit card is charged and an email confirmation will be sent to your nominated email account confirming this.

 

Payment

When you order online you agree to pay the stated price for that product (and applicable shipping charges). All prices are listed in Australian Dollars (AUD) and include Australian GST.

International orders which are GST exempt will have the tax adjusted accordingly at the checkout. Your credit card payment will automatically calculated and charged in Australian Dollars.

Credit card payments can be made by Mastercard, American Express or Visa only. Polli does not store credit card details after the transaction has been completed.

Polli also accepts payment via PayPal.

 

Cancellation

Polli reserves the right to cancel your order prior to payment being processed. You are not permitted to re-sell Polli products to a third party without prior written consent from Polli Pty Ltd.

 

Shipping of WEB ORDERS

All Polli products are made in Australia and can be shipped to most countries world-wide (including but not limited to: Australia, New Zealand, USA, Canada, UK, Scandinavia and France). If you are unsure if we ship to your country please email shop@polli.com.au for confirmation. Any applicable import taxes are the responsibility of the importer (you).

Items are usually shipped with 2 business days. Shipping times are indicative only and all shipping services are sent with Australia Post. Shipping is a flat rate per order irrespective of the number of items ordered and is based on your location (Australia or International) and the service required (express or standard). Please allow up to 1 week to pack your order during sale times.

 

Australia Wide Shipping Options for WEB ORDERS

Express - $10.00
1-3 business days (with tracking).

Standard (for orders over $25.00) - FREE
1 to 10 business days (tracking not available with this service)
Please allow up to 1 week to pack your order during sale times.

Standard (for orders under $25.00) - $5.00
1 to 10 business days (tracking not available with this service)
Please allow up to 1 week to pack your order during sale times. 

 

International Shipping Options for WEB ORDERS

To keep things simple we offer reasonably priced international flat rate shipping prices.

Express - $40.00
3-5 business days (with tracking)

Pack and Track - $10
Approx 10 business days depending on Country, allow 15 business days for EU (with tracking).
Preferred shipping method of EU customers.

Standard - $5.00
Approx 10 business days depending on Country (tracking not available with this service)
Please allow up to 4 weeks for delivery to the EU.

Delivery is to the delivery address you nominate when placing you order. Risk and title of the goods are assigned to you upon delivery. 

International shipments may be subject to import duties and taxes once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control nor can we predict these charges. Please contact your local customs office for further information.

 

Shipping of WHOLESALE ORDERS

Shipping charged at a flat rate of $15.00 + GST for orders under $600 + GST

Free shipping for orders over $600 + GST

Shipping via Australia Post.

 

Refunds

You may return a full priced Product that you have purchased if the Product is faulty or different from how it was described or shown. Items cannot be returned for any other reason.

You must contact Polli prior to the return of such items to register your return and reason for return. Polli can be contacted at info@polli.com.au

Your original order number should be referenced with any returns.

 

Exchange

Full priced items can be exchanged if returned unused, in their original condition with proof of purchase. Polli must be notified of the exchange within 7 days of purchase.

Credit card details must be supplied at the time of exchange to cover any discrepancy in the value of the exchanged items and to pay for the return shipping costs. Refunds will not be issued if the returned item is of greater value than the one for which it is exchanged.

Your original order number should be referenced with any exchanges.

 

Intellectual Property

Reproduction of part or all of the contents in any form of the Website is prohibited unless written authorisation has been obtained by Polli Pty Ltd. Unless otherwise noted, all materials on this Website are protected as the copyright, trademarks and/or other intellectual properties owned by Polli. This includes photocopying and scanning. Contact Polli Pty Ltd for permission at info@polli.com.au

 

Privacy Statement

Polli is committed to ensuring the privacy of your personal information and does not disclose your details on to any third parties. 

 

Customer Service

We love to hear your questions and concerns and to help out where we can. Please email the studio or call us on 9557 8180 to speak to one of the team.