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Polli Website Terms

 

Purchasing

By placing an order on this website (www.polli.com.au) you are making an offer to purchase product at the price stated on the site. Your offer to purchase is accepted when your credit card is charged and an email confirmation will be sent to your nominated email account confirming this.

 

Payment

When you order online you agree to pay the stated price for that product (and applicable shipping charges). All prices are listed in Australian Dollars (AUD) and include Australian GST.

International orders which are GST exempt will have the tax adjusted accordingly at the checkout. Your credit card payment will automatically calculated and charged in Australian Dollars.

Credit card payments can be made by Mastercard or Visa only. Polli does not store credit card details after the transaction has been completed.

Polli also accepts payment via PayPal.

 

Cancellation

Polli reserves the right to cancel your order prior to payment being processed. You are not permitted to re-sell Polli products to a third party without prior written consent from Polli Design Pty Ltd.

 

Shipping of Online Web Orders - within Australia

Items are usually shipped within 2 business days. Shipping times are indicative only and all shipping services are sent with Australia Post. Shipping is a flat rate per order irrespective of the number of items ordered and is based on your location (Australia or International) and the service required (express or standard). Please allow up to 1 week to pack your order during sale times.

Orders are sent via our Byron Bay Studio on Monday's to Thursday's only. The average shipping time from Byron Bay to Australian states is 3-5 business days for Express, and 5-10 business days for Standard.

Australia Wide Shipping Options:
Standard (for all orders over $25) - FREE
5 to 10 business days
All items sent via Standard Post are registered for tracking with Australia Post

Standard (for all orders under $25) - $5
5 to 10 business days
All items sent via Standard Post are registered for tracking with Australia Post

Express - $10.00
3-5 business days
All items sent via Express Post are registered for tracking with Australia Post

 

Shipping of Online Web Orders - International

All Polli products are made in Australia and can be shipped to most countries world-wide, including but not limited to: New Zealand, USA, Canada, UK, Scandinavia and France. If you are unsure if we ship to your country please email info@polli.com.au for confirmation. Any applicable import taxes are the responsibility of the importer (you).

To keep things simple we offer flat rate shipping for all our International orders.

International Pack and Track - $10
Approx 10 - 15 business days depending on Country, allow 15-20 business days for EU. All international orders are sent with tracking.
Delivery is to the delivery address you nominate when placing you order. Risk and title of the goods are assigned to you upon delivery.
International shipments may be subject to import duties and taxes once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control nor can we predict these charges. Please contact your local customs office for further information.

 

Shipping of WHOLESALE ORDERS

Shipping charged at a flat rate of $15.00 + GST for orders under $500 + GST

Free shipping for orders over $500 + GST

Shipping via Australia Post - all orders sent with tracking number.

 

Refunds

You may return a full priced Product that you have purchased if the Product is faulty or different from how it was described or shown. Items cannot be returned for any other reason.

You must contact Polli prior to the return of such items to register your return and reason for return. Polli can be contacted at info@polli.com.au

Your original order number should be referenced with any returns. In the instance of a fault only, alternatively we can offer you an exchange to the same value or a credit note for a future order.

 

Exchange

Polli do not offer exchanges on jewellery products for change of mind purchases. Due to hygiene reasons we cannot accept exchanges on jewellery unless there is a fault - which we will offer a replacement product or repair.

 

Intellectual Property

Reproduction of part or all of the contents in any form of the Website is prohibited unless written authorisation has been obtained by Polli Design Pty Ltd. Unless otherwise noted, all materials on this Website are protected as the copyright, trademarks and/or other intellectual properties owned by Polli. This includes photocopying and scanning. Contact Polli Design Pty Ltd for permission at info@polli.com.au

 

Privacy Statement

Polli is committed to ensuring the privacy of your personal information and does not disclose your details on to any third parties. 

 

Customer Service

Please check our FAQ's for any commonly asked questions or concerns. Alternatively you can email the studio or call us on 02 6685 7008 to speak to one of the team.
Please kindly note: Polli work days are Monday to Thursday.